Last updated: February 2026

1. Acceptance of Terms

By accessing or using nmbr, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

nmbr is an AI-native communication super-app that provides users with a universal 9-digit identifier (formatted XXX-XXX-XXX) for voice and video calls, encrypted messaging, threaded emails, and social feeds. The service includes built-in AI features that analyze your communications to surface insights, suggestions, and reminders. The service is provided "as is" and may be updated or modified at any time.

3. User Accounts & nmbr Identity

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information during registration and to update your information as necessary. Each user may only have one account. Your 9-digit nmbr is your permanent digital identity and cannot be changed once registered. If you delete your account, it enters a 30-day recovery window during which support can restore it on request; after the window your data is permanently deleted and your nmbr may become available for other users after a cooling-off period. When a nmbr is reassigned, all previous account data, contacts, conversations, AI insights, and media are permanently and irreversibly deleted. The new holder of a reassigned nmbr has no access to any prior user's data, and existing contacts of the previous holder will not be connected to the new user.

4. Communication Services

nmbr provides the following communication channels, all linked to your 9-digit identity:

  • Voice & Video Calls: Internet-based (VoIP/WebRTC) calls between nmbr users. Calls are not connected to the traditional phone network (PSTN). nmbr is not a replacement for emergency services.
  • Chats: One-on-one and group messaging with rich text formatting.
  • Emails: Internal nmbr-to-nmbr threaded email with subjects, multiple participants, and inline media. This is not a traditional SMTP/IMAP email service.
  • Social Feeds: Post photos, videos, and text content visible to your contacts.

5. AI Features & Data Processing

nmbr uses artificial intelligence to enhance your communication experience. By using the service, you acknowledge and consent to the following AI processing:

  • Message & Email Analysis: AI analyzes your chats and emails to extract insights, facts, tasks, reminders, and events about your contacts.
  • Call Transcription & Analysis: During voice calls, audio is captured in segments, transcribed, and analyzed by AI in real time to extract insights and provide live suggestions. Call transcripts and AI extractions are stored encrypted with your call history, using the same AES-256-GCM encryption applied to chats and emails.
  • Feed Post Analysis: Social feed posts are analyzed by AI to extract relevant information about your contacts.
  • AI Assistant (Ask nmbr): You can ask your nmbr questions about your contacts and conversations. The AI draws answers from your chats, emails, calls, and feed posts.
  • Smart Suggestions: AI provides contextual coaching tips during calls, chats, and emails based on your contact knowledge base.

All AI-generated insights are private to your account. Your communication data is not used to train AI models. AI processing is performed using third-party AI services (see our Privacy Policy for details).

When AI processing occurs, your encrypted content is decrypted in-memory only for the duration of the analysis and is never written to disk in unencrypted form. After processing, results are encrypted before storage. nmbr employees do not have access to your encryption keys and cannot read your messages, emails, call transcripts, or other encrypted content.

6. Sticker Generation

nmbr allows you to generate custom stickers using AI. Stickers you create are associated with your account. You agree not to generate stickers containing harmful, offensive, or illegal content. We reserve the right to remove stickers that violate these terms.

7. User-Generated Content

You retain ownership of content you create and share on nmbr, including messages, emails, feed posts, photos, and videos. By posting content to your social feed, you grant nmbr a limited license to display that content to your contacts as part of the service. You are responsible for ensuring your content does not violate any laws or third-party rights.

8. Contact-Only Communication

nmbr operates on a contact-only model. Only users you have added or accepted as contacts can communicate with you. This is a core design feature intended to eliminate spam and unwanted communication.

9. Account Security

nmbr provides security features including two-factor authentication (2FA), device trust verification, and login monitoring with alerts. You are encouraged to enable all available security features. You are responsible for all activity that occurs under your account.

10. Push Notifications

By enabling push notifications, you consent to receiving real-time alerts for incoming calls, messages, emails, and other activity. You can disable push notifications at any time through your device settings.

11. Progressive Web App (PWA)

nmbr is delivered as a Progressive Web App that can be installed on your device. The app requires an active internet connection to function. Features may vary by device and browser. nmbr is not currently available through traditional app stores.

12. Acceptable Use

You agree not to use nmbr for any unlawful purpose, to harass or harm others, to distribute spam or malware, to impersonate others, or to abuse the AI features for harmful purposes. We reserve the right to suspend or terminate accounts that violate these terms.

13. Intellectual Property

All content, features, and functionality of nmbr are owned by us and are protected by international copyright, trademark, and other intellectual property laws. The nmbr name, logo, and 9-digit format are our trademarks.

14. Limitation of Liability

nmbr shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service. nmbr is not a substitute for traditional phone service or emergency services. AI-generated insights and suggestions are provided for informational purposes only and may not always be accurate.

15. Changes to Terms

We may update these Terms from time to time. Continued use of nmbr after changes are posted constitutes your acceptance of the updated terms. We will notify you of significant changes through the app or via your nmbr email.

16. Contact

For questions about these Terms, please contact us at support@nmbr.ai or reach us directly through nmbr Support (900-900-900).